Remote Senior Systems Engineer - Cloud & Production

Socket.dev; Bethesda (MD); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) seeks a Senior Systems Engineer (Production Support) to provide day-to-day operational support for complex cloud applications in a remote role supporting VA operations. The position requires expertise in AWS/Azure, Linux/Windows, scripting, automation, and security compliance.

The ideal candidate has 8+ years in production systems, strong experience with CI/CD pipelines, IaC, monitoring, and on-call duties. U.S.

Qualifications

• 8+ years of experience in systems engineering or related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• Experience with AWS/Azure Cloud, Linux/Unix and Windows operating systems, scripting and automation.
• Familiarity with CI/CD pipelines and version control.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Job description

Syms Strategic Group (SSG) seeks a Senior Systems Engineer (Production Support) to provide day-to-day operational support for complex cloud applications in a remote role supporting VA operations. The position requires expertise in AWS/Azure, Linux/Windows, scripting, automation, and security compliance.

The ideal candidate has 8+ years in production systems, strong experience with CI/CD pipelines, IaC, monitoring, and on-call duties. U.S.