Senior Cloud Systems Engineer - Production Support (Remote)

Socket.dev; Ashburn (VA); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Systems Engineer for Production Support to provide high-level operational support for complex cloud systems within a VA context. The role emphasizes on-call readiness, incident response, and collaboration with customer teams to maintain system stability and security.

Qualified candidates bring 8+ years in systems engineering, strong Linux/Windows admin skills, and experience with cloud services (AWS/Azure), IaC, CI/CD pipelines, and security best

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field.
• 8+ years of experience in systems engineering, production environments.
• 3+ years of experience with SQL query and monitoring.

Responsibilities

• Provide day-to-day operational support of cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Document problems in logging and discrepancy reporting tools.
• Work directly with the customer in day-to-day activities.
• Respond to user calls regarding hardware and software problems and escalate when required.
• Maintain computing infrastructure and perform installations.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS/Azure

Production systems

Linux/Windows

Scripting

Automation tools

IaC (CloudFormation)

Monitoring tools

Networking & VPN

CI/CD pipelines

Git & CI tools

Troubleshooting

Communication

Education

Bachelor's degree (CS/IT/SE)

Systems Engineering

Related IT field

Tools

GitHub Actions

AWS CodeBuild

CodeDeploy

Ansible

Puppet

Chef

SaltStack

CloudFormation

DynaTrace

Science Logic

CloudWatch

Git

Job description

Syms Strategic Group, LLC is seeking a Senior Systems Engineer for Production Support to provide high-level operational support for complex cloud systems within a VA context. The role emphasizes on-call readiness, incident response, and collaboration with customer teams to maintain system stability and security.

Qualified candidates bring 8+ years in systems engineering, strong Linux/Windows admin skills, and experience with cloud services (AWS/Azure), IaC, CI/CD pipelines, and security best