Senior Cloud Support Engineer (Tier 3) - Remote MST

SW5 Consulting; Phoenix (AZ); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Diverse and inclusive workplace

Job summary

A dynamic technology consultancy is seeking a Senior Cloud Support Engineer (Tier 3) to provide application support for Adobe and Avid solutions. This fully remote role requires strong communication skills and a minimum of 3-4 years in a senior support capacity. Candidates should be experienced with Azure/365 and have a solid grasp of virtualization technologies. The position offers a competitive salary of up to $100k plus benefits, and the team is committed to building an inclusive workplace.

Qualifications

• 3-4 years of experience in a Senior Support role.
• Experience with Azure/365 and Microsoft operating systems.
• Familiarity with cloud services admin panels.
• Solid understanding of network technologies.
• Experience with virtualization technologies.

Responsibilities

• Provide application support for Adobe and Avid solutions.
• Advise on workflow and engineering support.
• Offer proactive technical support to users.
• Identify and remediate security risks.
• Engage in quality and automation initiatives.

Skills

Excellent communication

Customer service orientation

Technical support background

Problem-solving

Education

Professional certification in Microsoft Azure AZ-900 or AZ-104

Tools

Azure portal

Hyper-V

VMWare

Citrix

Python

Perl

Job description

A dynamic technology consultancy is seeking a Senior Cloud Support Engineer (Tier 3) to provide application support for Adobe and Avid solutions. This fully remote role requires strong communication skills and a minimum of 3-4 years in a senior support capacity. Candidates should be experienced with Azure/365 and have a solid grasp of virtualization technologies. The position offers a competitive salary of up to $100k plus benefits, and the team is committed to building an inclusive workplace.