Senior Cloud Support Engineer (Tier 3)

SW5 Consulting; Phoenix (AZ); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Diverse and inclusive workplace

Job summary

A dynamic technology consultancy is seeking a Senior Cloud Support Engineer (Tier 3) to provide application support for Adobe and Avid solutions. This fully remote role requires strong communication skills and a minimum of 3-4 years in a senior support capacity. Candidates should be experienced with Azure/365 and have a solid grasp of virtualization technologies. The position offers a competitive salary of up to $100k plus benefits, and the team is committed to building an inclusive workplace.

Qualifications

• 3-4 years of experience in a Senior Support role.
• Experience with Azure/365 and Microsoft operating systems.
• Familiarity with cloud services admin panels.
• Solid understanding of network technologies.
• Experience with virtualization technologies.

Responsibilities

• Provide application support for Adobe and Avid solutions.
• Advise on workflow and engineering support.
• Offer proactive technical support to users.
• Identify and remediate security risks.
• Engage in quality and automation initiatives.

Skills

Excellent communication

Customer service orientation

Technical support background

Problem-solving

Education

Professional certification in Microsoft Azure AZ-900 or AZ-104

Tools

Azure portal

Hyper-V

VMWare

Citrix

Python

Perl

Job description

About the job Senior Cloud Support Engineer (Tier 3)

An exciting opportunity for a Senior Cloud Support Engineer - Tier 3, has just opened up within this disruptive company. With a client list of the world’s leading content creators from the BBC to Disney to CBS News, they are looking for a Support Engineer with an attitude towards resolving issues that tiers of support have escalated.

As a Senior Cloud Support Engineer you will be an excellent communicator who is confident and empathetic with a varied technical support background. Whether your experience lies in the enterprise or post‑production environments, you will be ready to learn, understand and advise in a role that will see you face exciting challenges on a day‑to‑day basis.

You will provide creative application support for Adobe and Avid solutions, workflow advice, engineering support and technical deployment to a range of distinguished clients in all areas of their workflow including ingest, edit, export and delivery; working to offer proactive support to the environments and users.

Experience Required:

• At least 3-4 years Industry‑related experience in a Senior Support role
• Experience with Azure/365, Microsoft desktop/server operating systems
• Practical experience navigating cloud services admin panels (Azure portal)
• Professional certification in Microsoft Azure AZ-900 or AZ-104 is beneficial
• Knowledge of management, control, and monitoring of server infrastructure
• Knowledge of coding languages for scripting (e.g., Python, Perl) is beneficial
• A solid understanding of network technologies
• Experience with virtualisation; Hyper‑V, VMWare or Citrix
• Understand security risks, along with their identification and remediation
• Identify Shift Left, Quality and Automation initiatives
• Highly motivated to provide excellent customer service to end users and colleagues.
• Strong verbal and written communication skills.

Not only is this a fantastic Senior Support Engineer role it is also a fantastic team to be part of and gives the opportunity to mould this role going forward.

This position is fully remote but we need someone in the MST time zone. It will pay up to $100k +benefits.

At SW5 we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.