SENIOR SUPPORT ENGINEER

Stratford Solutions Inc.; United States; Remote; USD 96,432 - 110,208; Full time

Job summary

A leading IT staffing firm is seeking a Senior Support Engineer for a 100% remote contract position. The role requires collaboration with development teams, providing technical expertise, and troubleshooting issues. Candidates must have a Bachelor's degree in computer science and at least 8 years of experience in software development and technical leadership. The ideal candidate possesses strong skills in cloud-based architecture and is familiar with tools like Azure and AWS. This position offers competitive pay ranging from $70.00 to $80.00 per hour.

Qualifications

• Minimum of 8 years of experience in software development, technical architecture, and technical leadership.
• Experience with cloud-based SaaS solutions.
• Strong understanding of software development methodologies such as Agile and Scrum.

Responsibilities

• Provide technical expertise and troubleshoot complex issues.
• Assist with the integration of Commercial Off-The-Shelf solutions.
• Document technical processes and maintain the understanding of project goals.

Skills

Software development

Technical architecture

Cloud-based architecture

Analytical skills

Problem-solving skills

DevOps toolsets

Communication skills

Education

Bachelor's degree in computer science or related field

Tools

Azure

AWS

Azure DevOps

Jenkins

JIRA

Job description

Stratford Solutions Inc. provided pay range

This range is provided by Stratford Solutions Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70.00/hr - $80.00/hr

Direct message the job poster from Stratford Solutions Inc.

Founder & CEO of Stratford Solutions specializes in providing IT Staffing Services, a Certified M/WBE, DBE & SBE Company.

Job Title: SENIOR SUPPORT ENGINEER

Location: 100% Remote

Job Type: Contract

Work schedule: Monday- Friday 9 AM to 5 PM (35 hour a week)

Duration: 12 Months

Job Description Justification:

In this role, you will:

Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance. Analyze and resolve complex technical issues that may arise during development, testing, and deployment. Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions. Document technical processes and procedures. Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks. Provide ongoing technical support to the development team and stakeholders.

Scope of Services

Tasks:

• Ensure successful technology delivery and reliability of citywide MWBE Business Diversity Software solution.
• Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
• Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
• Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
• Document technical processes and procedures.
• Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
• Provide ongoing technical support to the development team and stakeholders.
• Design and implement a comprehensive solution leveraging both custom development and COTS solutions as appropriate.
• Be hands‑on as needed writing code, configuring COTS solutions, creating architecture diagrams, building automation pipelines, building integrations, submitting technical requests such as build of materials, firewall rule changes, security changes, etc.
• Ensure adherence to legal, technological, and operational standards throughout the project.
• Troubleshoot complex technical issues and ensure system stability.
• Collaborate effectively with stakeholders (business and technical) to define project goals, scope, and potential risks.
• Work closely with OTI's Cyber Command unit to ensure security compliance throughout the development lifecycle.

Mandatory Skills/Experience Note: Candidates who do not have the mandatory skills will not be considered

• Bachelor’s degree in computer science or a related field.
• Minimum of 8 years of experience in software development, technical architecture, and technical leadership.
• Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow, B2G NOW)
• Strong understanding of Cloud-based architecture, with hands‑on experience using Azure, or AWS
• Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred).
• Strong analytical, troubleshooting, and problem‑solving skills.
• Strong understanding and hands‑on experience using DevOps toolsets (Azure DevOps, Jenkins, JIRA).
• Demonstrated experience build automated build pipelines.

Communication and Collaboration

• Excellent verbal and written communication skills.
• Ability to build and maintain effective working relationships with all stakeholders.
• Strong interpersonal skills.

Project Management and Organization

• Ability to plan, organize, and manage multiple projects simultaneously.
• Ability to work independently and as part of a team.

Desirable Skills/Experience

• Demonstrated experience in analyzing and interpreting policies and procedures.
• Ability to work with cross‑functional teams (architects, developers, engineers, domain experts) to document non‑functional requirements.
• Strong conflict resolution and negotiation skills.
• Business Diversity Software: Knowledge of B2GNOW software or like solution.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting, Government Administration, and Software Development