Cloud Support Engineer - Tier 2

SW5 Consulting; Las Vegas (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

A consulting firm is seeking a Cloud Support Engineer (Tier 2) to provide remote support across the U.S. This role requires strong technical skills in Azure and cloud services, with responsibilities including application support for Adobe and Avid solutions. Candidates should have a background in customer service, strong communication skills, and experience in cloud infrastructure. The position offers a competitive salary range of $60-80k plus benefits.

Qualifications

• At least 2+ years Industry-related experience in a Cloud Support role.
• Knowledge of coding languages for scripting (e.g., Python, Perl).
• A solid understanding of network technologies.

Responsibilities

• Provide creative application support for Adobe and Avid solutions.
• Offer workflow advice and technical deployment for clients.
• Identify Shift Left, Quality and Automation initiatives.

Skills

Cloud Support experience

Verbal and written communication skills

Excellent customer service

Education

Professional certification in Microsoft Azure AZ-900 or AZ-104

Tools

Azure

Hyper-V

VMWare

Citrix

Job description

About the job Cloud Support Engineer - Tier 2

An exciting opportunity for a Cloud Support Engineer (Azure) has just opened up within this disruptive company. With a client list of the worlds leading content creators from the Disney, CBS News to the LA Lakers, they are looking for a Support Engineer (Level 2) with an attitude towards resolving issues that tiers of support have escalated.

As a Support Engineer you will be an excellent communicator who is confident and empathetic with a varied technical support background. Whether your experience lies in the enterprise or post-production environments, you will be ready to learn, understand and advise in a role that will see you face exciting challenges on a day-to-day basis.

You will provide creative application support for Adobe and Avid solutions (training provided), workflow advice, engineering support and technical deployment to a range of distinguished clients in all areas of their workflow including ingest, edit, export and delivery; working to offer proactive support to the environments and users.

Experience Required

• At least 2+ years Industry-related experience in a Cloud Support role (Level 2)
• Experience with Azure/365, Microsoft desktop/server operating systems
• Practical experience navigating cloud services admin panels (Azure portal)
• Professional certification in Microsoft Azure AZ-900 or AZ-104 is beneficial
• Knowledge of management, control, and monitoring of server infrastructure
• Knowledge of coding languages for scripting (e.g., Python, Perl) is beneficial
• A solid understanding of network technologies
• Experience with virtualisation; Hyper-V, VMWare or Citrix
• Understand security risks, along with their identification and remediation
• Identify Shift Left, Quality and Automation initiatives
• Highly motivated to provide excellent customer service to end users and colleagues.
• Strong verbal and written communication skills.

This position is fully remote across the US but the ideal candidates will be within the MST time zone. It will pay up to between $60-80k + benefits.

At SW5 we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.