Remote Cloud Security Support Engineer (Tier 2-3)

Thales; Houston (TX); Remote; USD 80,879 - 140,920; Full time

Job summary

A leading technology firm is looking for a Tier-1 Support Engineer to remotely handle Level-2 and Level-3 support calls. Candidates should have a minimum of 5 years in Technical Support, excellent problem-solving skills, and experience with Internet Security and Networking technologies. Remote work within the US is available. The compensation ranges from $80,879 to $140,920 annually, depending on experience.

Qualifications

• Minimum 5 years of high-level Technical Support experience, plus 2 years with Security or network-related products.
• Solid experience with TCP/IP, HTTP, Load balancers, Proxies, Firewalls.
• Motivated, organized, multi-tasking, problem-solving with strong customer commitment.

Responsibilities

• Handle Level-2 and Level-3 support calls with Imperva customers.
• Analyze support case trends and collaborate with Product Teams.
• Mentor Level 1 engineers and assist with escalations.

Skills

Excellent Customer Support

Problem-solving

Communication skills

Experience with Internet Security

Ability to mentor

Education

BSCS Degree or equivalent experience

Tools

AWS

Azure

Relational Databases (MsSQL, Oracle, MySQL, DB2)

Linux and other Unix operating systems

Job description

A leading technology firm is looking for a Tier-1 Support Engineer to remotely handle Level-2 and Level-3 support calls. Candidates should have a minimum of 5 years in Technical Support, excellent problem-solving skills, and experience with Internet Security and Networking technologies. Remote work within the US is available. The compensation ranges from $80,879 to $140,920 annually, depending on experience.