Senior IT Support Lead | Hybrid, Cloud & Automation

Kentro; McLean (VA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

401(k) with employer match

Education reimbursement

Job summary

A technology solutions provider in McLean, Virginia is seeking a Senior IT Support Specialist / Support Lead to provide advanced technical expertise and leadership for the IT support team. The role involves hands-on Tier 3 support, operational leadership, and strategic initiatives. Ideal candidates will have 7+ years of IT experience with strong knowledge in Microsoft 365, Azure services, and automation tools. A competitive benefits package is offered, including paid time off and professional development opportunities.

Qualifications

• 7+ years of progressive IT experience with a focus on support and systems engineering.
• Strong experience with Microsoft 365, Azure AD, Intune, and security/compliance toolsets.
• Ability to mentor IT staff and lead technical training.

Responsibilities

• Provide advanced technical support as a T3 escalation point.
• Develop automation solutions to streamline IT workflows.
• Ensure compliance frameworks and operational excellence across IT functions.

Skills

Microsoft 365 ecosystem proficiency

Tier 3 support proficiency

Advanced Excel skills

Troubleshooting across Windows OS

Strong communication skills

Education

7+ years of IT experience

Tools

Power Automate

Azure

SharePoint

Job description

A technology solutions provider in McLean, Virginia is seeking a Senior IT Support Specialist / Support Lead to provide advanced technical expertise and leadership for the IT support team. The role involves hands-on Tier 3 support, operational leadership, and strategic initiatives. Ideal candidates will have 7+ years of IT experience with strong knowledge in Microsoft 365, Azure services, and automation tools. A competitive benefits package is offered, including paid time off and professional development opportunities.