Senior Cloud Solutions & Customer Success Leader

Amazon; Arlington (VA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Sr. Customer Solutions Manager to guide customers on their cloud journey, accelerating migrations and realizing value. You will coordinate with AWS teams to deliver outcomes and drive customer success.

The role emphasizes executive engagement, strategic relationship building, and cross-team collaboration in a fast-paced cloud environment. Travel up to 30% and a strong emphasis on leadership and program delivery.

Qualifications

• 7+ years leading large-scale programs with proven benefits realization.
• 4+ years of customer-facing work engaging with executives to solve business problems with technology.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.

Responsibilities

• Demonstrate excellent customer engagement across all organization levels, including C-Suite.
• Maintain deep knowledge of cloud technologies to unlock customer opportunities.
• Apply change management practices to ensure smooth project delivery.
• Accelerate customer adoption through education and engagement.
• Identify use cases for priority AWS adoption and best practice implementations.
• Develop long-term strategic relationships with key accounts.
• Manage time effectively and collaborate with sales and marketing teams.

Skills

Customer engagement

Change management

Executive communication

Education

Bachelor's degree in STEM or Business

Tools

PMP/Agile/Scrum SAFe

Job description

Amazon Web Services (AWS) seeks a Sr. Customer Solutions Manager to guide customers on their cloud journey, accelerating migrations and realizing value. You will coordinate with AWS teams to deliver outcomes and drive customer success.

The role emphasizes executive engagement, strategic relationship building, and cross-team collaboration in a fast-paced cloud environment. Travel up to 30% and a strong emphasis on leadership and program delivery.