Senior Cloud Solutions Manager: Customer Transformation

Amazon; Austin (TX); On-site; USD 154,000 - 208,000; Full time

Benefits offered by this job

RSUs

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Job summary

Amazon Web Services (AWS) is seeking a Sr. Customer Solutions Manager to guide customers along their cloud journey, accelerate migrations, and ensure realization of value across large-scale programs.

This role involves partnering with cross-functional teams and executives to deliver outcomes and foster long-term relationships. You will drive adoption through education and engagement, requiring strong customer engagement, change management, and strategic relationship-building skills.

Qualifications

• 7+ years leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Travel up to 30% of the time
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field

Responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and engagement
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
• Assist in developing long-term strategic relationships with key accounts
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

Skills

Customer engagement

Change management

Executive communication

Education

Bachelor's degree in STEM

Tools

PMP

SCRUM/Agile

SAFe

Job description

Amazon Web Services (AWS) is seeking a Sr. Customer Solutions Manager to guide customers along their cloud journey, accelerate migrations, and ensure realization of value across large-scale programs.

This role involves partnering with cross-functional teams and executives to deliver outcomes and foster long-term relationships. You will drive adoption through education and engagement, requiring strong customer engagement, change management, and strategic relationship-building skills.