Senior Cloud Security Support Engineer

3M HEALTHCARE; Georgia; On-site; USD 85,500 - 173,000; Full time

Job summary

Netskope is seeking a senior-level support professional to serve as the primary contact for enterprise customers, handling complex cases with a focus on security, performance, and cloud apps. You will troubleshoot, document solutions, and collaborate across teams to resolve issues in a fast-paced environment.

The role requires 5–8 years of enterprise support experience, strong TCP/IP knowledge, and familiarity with UNIX/Linux and Windows systems.

Qualifications

• 5–8 years of experience in supporting large enterprise customers.
• Strong TCP/IP knowledge.
• Experience with network security technologies (Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO).
• Familiarity with UNIX/Linux and Windows systems (AD/LDAP desirable).

Responsibilities

• Be the primary point of contact for customer support and escalation cases.
• Regularly communicate status updates to Customers.
• Be intuitive and inventive to troubleshoot issues and find workarounds for customers.
• Work collaboratively with peers, customers, Sales, Customer Success, and others.
• Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS.
• Be a self-starter with the ability to multi-task in a high‑pressure, fast‑paced environment.
• Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Support Portal.
• Comply with published response response associated with customer support cases.
• Regularly communicate with customers via video conference and telephone.

Skills

TCP/IP

Network security

Customer support

Cloud apps

Communication skills

Unix/Linux

Windows

Active Directory/LDAP

ServiceCloud

Education

Bachelor’s or Master’s degree preferred

Tools

tcpdump

ServiceCloud

Job description

Netskope is seeking a senior-level support professional to serve as the primary contact for enterprise customers, handling complex cases with a focus on security, performance, and cloud apps. You will troubleshoot, document solutions, and collaborate across teams to resolve issues in a fast-paced environment.

The role requires 5–8 years of enterprise support experience, strong TCP/IP knowledge, and familiarity with UNIX/Linux and Windows systems.