Senior Cloud Security Solutions Engineer — Central US

Remote; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Extra days off

401(k) match

Maternity and parental leave

Mental health support

Comprehensive health benefits

Job summary

Sysdig is seeking a Senior Customer Success professional to own executive relationships, guide strategic deployments, and map customer goals to Sysdig capabilities. You will work with engineering and product teams to align roadmaps with customer outcomes and lead strategic reviews with stakeholders across IT and business units.

You will mentor junior team members, drive renewal and expansion discussions, and help customers maximize value from the Sysdig platform while navigating fast-paced,

Qualifications

• 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
• Proven experience managing enterprise customer relationships and navigating complex organizations.
• Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions.
• Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
• Experience with scripting and API integration to support and troubleshoot technical solutions.
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
• Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives.
• Experience managing issues, performing root cause analysis, and driving resolution.
• Excellent communication, presentation, and stakeholder-management skills.
• Background in cybersecurity or DevSecOps is a strong plus.

Responsibilities

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers—building trust from engineers to the C-suite.
• Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
• Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
• Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders.
• Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation.
• Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform.
• Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth.
• Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment.
• Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives.
• Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution.
• Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement.

Skills

Executive relationship management

Enterprise customer success

Kubernetes troubleshooting

Cloud-native apps security

Scripting & API integration

Executive-level engagements

Business outcome focus

Cybersecurity / DevSecOps

Customer success leadership

Communication & stakeholder mgmt

Tools

Kubernetes

Helm

Terraform

Linux

APIs

Job description

Sysdig is seeking a Senior Customer Success professional to own executive relationships, guide strategic deployments, and map customer goals to Sysdig capabilities. You will work with engineering and product teams to align roadmaps with customer outcomes and lead strategic reviews with stakeholders across IT and business units.

You will mentor junior team members, drive renewal and expansion discussions, and help customers maximize value from the Sysdig platform while navigating fast-paced,