Senior Cloud Security Solutions Engineer

Remote; San Francisco (CA); In loco; USD 140.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Extra days off

401(k) retirement plan with company匹配

Maternity and parental leave

Mental health support

Comprehensive health benefits

Descrizione del lavoro

Sysdig in San Francisco is seeking a seasoned Customer Success leader to own executive relationships and drive strategic outcomes for enterprise customers. You will collaborate on deployments, map business goals to Sysdig capabilities, and lead executive reviews to ensure measurable value and renewals.

You will mentor junior team members, engage in hands-on workshops, and partner with Product, Engineering, and Sales to align roadmaps with customer needs in a fast-paced security-focused

Competenze

• 5+ years in Customer Success, Solutions Engineering, or strategic/technical consulting at a SaaS or cybersecurity company.
• Proven experience managing enterprise customer relationships and navigating complex organizations.
• Hands-on experience installing and troubleshooting solutions on Kubernetes; experience with container-based solutions.
• Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
• Experience with scripting and API integration to support and troubleshoot technical solutions.
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
• Strong business acumen and the ability to translate technical capabilities into business impact for engineers and executives.
• Experience managing issues, performing root cause analysis, and driving resolution.
• Excellent communication, presentation, and stakeholder-management skills.
• Background in cybersecurity or DevSecOps is a strong plus.

Mansioni

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite.
• Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
• Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
• Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders.
• Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation.
• Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform.
• Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth.
• Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment.
• Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives.
• Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution.
• Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement.

Conoscenze

Enterprise relationships

Executive engagement

Customer success management

Kubernetes

Linux

Terraform

Helm

Scripting & API integration

Cloud platforms (AWS/GCP/Azure)

Communication & presentation

Strumenti

Kubernetes

Linux

Terraform

Helm

Descrizione del lavoro

Sysdig in San Francisco is seeking a seasoned Customer Success leader to own executive relationships and drive strategic outcomes for enterprise customers. You will collaborate on deployments, map business goals to Sysdig capabilities, and lead executive reviews to ensure measurable value and renewals.

You will mentor junior team members, engage in hands-on workshops, and partner with Product, Engineering, and Sales to align roadmaps with customer needs in a fast-paced security-focused