Senior Cloud Reliability Engineer

Sony Interactive Entertainment; San Diego (CA); On-site; USD 172,000 - 258,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Wellness program

Employee discounts on Sony products

Job summary

Sony Interactive Entertainment in the United States is seeking a senior Production Operations Engineer to own and optimize the live services that power PlayStation experiences. You will manage on-call rotations, lead incident response, and drive automation across cloud and container environments.

The ideal candidate brings strong expertise in AWS, Kubernetes, and observability, plus a passion for AI-assisted engineering to improve reliability and delivery speed at scale.

Qualifications

• 5+ years operating and supporting production services at scale.
• 3+ years AWS cloud experience deploying Java/API services.
• Hands-on incident management including on-call and RCA.
• Experience with payments/commerce or financial systems is a plus.

Responsibilities

• Own application operations and production support for internal and public-facing services in AWS and container environments.
• Drive production readiness for new services and features, including provisioning, automation, monitoring, alerting, dashboards, runbooks, rollback planning and operational acceptance criteria.
• Build scripts, tools and repeatable workflows that reduce toil, improve incident response, and standardize operational practices across the environment.
• Improve observability and event correlation across the platform using actionable service health signals, dashboards, alerts and incident workflows that reduce MTTD and MTTR.
• Support and improve incident management practices using tools such as Slack, JIRA, ServiceNow, BigPanda and related escalation/notification systems.
• Partner with SRE, data services, CI/CD, service engineering, platform hosting and product teams to improve end‑to‑end reliability and operational readiness.
• Drive performance, capacity and cost optimization for services using AWS, Kubernetes, EKS/UKS, autoscaling and related cloud patterns.
• Use AI‑assisted and agentic engineering tools, such as Codex, Claude, Cursor or similar, to accelerate development, operational automation and production‑signal analysis where appropriate.
• Provide rotational on‑call support, lead incident triage/mitigation, and document post‑incident reviews with corrective actions and prevention opportunities.

Skills

Senior hands-on engineer

Incident management

Distributed services ops

Automation mindset

Education

BS degree in Computer Science or related field

Tools

AWS

Kubernetes/EKS/UKS

Terraform / CloudFormation

CI/CD tooling (Jenkins, Spinnaker)

Datadog / CloudWatch

GitHub/Git

Job description

Sony Interactive Entertainment in the United States is seeking a senior Production Operations Engineer to own and optimize the live services that power PlayStation experiences. You will manage on-call rotations, lead incident response, and drive automation across cloud and container environments.

The ideal candidate brings strong expertise in AWS, Kubernetes, and observability, plus a passion for AI-assisted engineering to improve reliability and delivery speed at scale.