Senior Platform Reliability Engineer

Sony Playstation; San Diego (CA); On-site; USD 172,000 - 258,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

Paid time off

Wellness program

Sony product discounts

Bonus package

Job summary

Sony Interactive Entertainment is seeking a Senior Production Operations Engineer to own production support for internal and public-facing services in AWS and container environments. You will drive readiness, build reusable automation, and improve observability to reduce incident duration.

Ideal candidates have 5+ years in production operations, strong cloud, Linux, and container experience, plus a background in incident management and payment systems.

Qualifications

• BS degree or equivalent in Computer Science, Software Engineering or related technical area.
• 5+ years operating and supporting services in production environments at scale.
• 3+ years AWS Cloud experience deploying, tuning and operating Java/API services.
• Hands-on incident management experience, including on-call, incident coordination, RCA and corrective-action tracking.
• Payment processing, commerce, entitlement, wallet, fraud or financial systems experience is a plus.

Responsibilities

• Own application operations and production support for internal and public-facing services in AWS and container environments, with focus on availability, resiliency, scalability, performance and security.
• Drive production readiness for new services and features, including provisioning, automation, monitoring, alerting, dashboards, runbooks, rollback planning and operational acceptance criteria.
• Build scripts, tools and repeatable workflows that reduce toil, improve incident response, and standardize operational practices across the environment.
• Improve observability and event correlation across the platform using actionable service health signals, dashboards, alerts and incident workflows that reduce MTTD and MTTR.
• Support and improve incident management practices using tools such as Slack, JIRA, ServiceNow, BigPanda and related escalation/notification systems.
• Partner with SRE, data services, CI/CD, service engineering, platform hosting and product teams to improve end-to-end reliability and operational readiness.
• Drive performance, capacity and cost optimization for services using AWS, Kubernetes, EKS/UKS, autoscaling and related cloud patterns.
• Use AI-assisted and agentic engineering tools, such as Codex, Claude, Cursor or similar, to accelerate development, operational automation and production-signal analysis where appropriate.
• Provide rotational on-call support, lead incident triage/mitigation, and document post-incident reviews with corrective actions and prevention opportunities.

Skills

Distributed service operations

Unix/Linux systems

Networking

AWS operations

Containers/Kubernetes

Automation (Python/Go/Java)

Infrastructure as Code

Observability/Incident management

CI/CD tooling

Communication

Data analytics

AI-assisted development

Education

BS degree in Computer Science/Software Engineering or related

Tools

Docker

Kubernetes

EKS/UKS

Fargate

Terraform

CloudFormation

Jenkins

Spinnaker

Git/GitHub

Job description

Sony Interactive Entertainment is seeking a Senior Production Operations Engineer to own production support for internal and public-facing services in AWS and container environments. You will drive readiness, build reusable automation, and improve observability to reduce incident duration.

Ideal candidates have 5+ years in production operations, strong cloud, Linux, and container experience, plus a background in incident management and payment systems.