Staff Production Reliability Engineer

PlayStation; San Diego (CA); On-site; USD 199,000 - 299,000; Full time

Job summary

Sony Interactive Entertainment is seeking a Staff level Production Operations Engineer to own and optimize production services across AWS and Kubernetes. You will lead availability, scalability, security, and incident response, coordinating with cross-functional teams and partner groups to deliver reliable experiences for PlayStation users.

The role emphasizes automation, observability, and cost optimization, with a focus on CI/CD governance, runbooks, and AI-assisted workflows.

Qualifications

• BS degree in Computer Science or related field.
• 10+ years operating and supporting services in production at scale.
• 5+ years AWS Cloud experience deploying Java/API services.
• Hands-on incident management experience, including on-call, RCA and corrective-action tracking.

Responsibilities

• Lead application operations and production support for internal and public-facing services in AWS and container environments, focusing on availability, resiliency, scalability, performance and security.
• Define and evolve production operations architecture, readiness standards and reusable patterns for services/features, including automation, monitoring, runbooks, rollback plans and operational acceptance criteria.
• Architect and scale tools, scripts and automation frameworks across API/service telemetry, release validation and operational readiness to reduce toil and improve incident response.
• Establish CI/CD operational gates, production validation practices and governance mechanisms that improve release confidence, scalability and engineering velocity.
• Advance observability, event correlation and operational metrics using service health signals, automation health, release risk indicators, dashboards and alerts that reduce MTTD and MTTR.
• Partner with SRE, data services, CI/CD, service engineering, platform hosting, product and business teams to shift reliability left and improve shared ownership of production quality.
• Lead performance, capacity, infrastructure modernization and cost optimization for services using AWS, Kubernetes, EKS/UKS, autoscaling and related cloud patterns.
• Use AI-assisted and agentic tools to accelerate development, operational automation and production-signal analysis.
• Provide rotational on-call support and improve incident workflows using Slack, JIRA, ServiceNow, BigPanda and related escalation systems; lead RCA and systemic fixes for recurring production issues.

Skills

Distributed systems

Full-stack engineering

Automation scripting

Cloud architecture

Kubernetes (EKS)

Incident management

AI tooling

Security

Communication

Monitoring

Education

BS degree in CS/Engineering

Tools

Docker

Kubernetes

Terraform

Git

Jenkins

Job description

Sony Interactive Entertainment is seeking a Staff level Production Operations Engineer to own and optimize production services across AWS and Kubernetes. You will lead availability, scalability, security, and incident response, coordinating with cross-functional teams and partner groups to deliver reliable experiences for PlayStation users.

The role emphasizes automation, observability, and cost optimization, with a focus on CI/CD governance, runbooks, and AI-assisted workflows.