Senior Cloud Platform & AI Solutions Consultant

Atlassian; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Ample time off

Annual education budget

Paid volunteer days

Job summary

Atlassian seeks an experienced professional to join Advisory Services, collaborating with peers to align on outcomes that deliver exceptional customer value. You’ll guide customers through Atlassian products, practices, and solutions, driving strategic partnerships and opportunities for expansion.

The role emphasizes deep cloud platform expertise, SaaS architecture, and AI/LLM applications, with expected travel up to 30% domestically and internationally.

Qualifications

• 6–8 years of experience within SaaS companies.
• 5+ years in customer-facing roles engaging with stakeholders from technical admins to executives.
• Experience with Atlassian Cloud ecosystems and migration processes.
• Familiarity with AI, LLMs, prompt engineering and chat-mediated interactions.

Responsibilities

• Collaborate with Advisory Services to align on strategic outcomes for customers.
• Partner with customers to solve business challenges using Atlassian products and solutions.
• Identify and promote opportunities for service and product expansion.
• Develop technical solution content and prescriptive guidance for Atlassian solution areas.
• Coordinate with cross-functional teams to advocate for customer needs.
• Travel up to 30% domestically, with some international travel.

Skills

SaaS experience

Customer-facing leadership

English fluency

AI / LLM familiarity

Tools

Jira Software

Confluence

Guard

Focus

Rovo

Job description

Atlassian seeks an experienced professional to join Advisory Services, collaborating with peers to align on outcomes that deliver exceptional customer value. You’ll guide customers through Atlassian products, practices, and solutions, driving strategic partnerships and opportunities for expansion.

The role emphasizes deep cloud platform expertise, SaaS architecture, and AI/LLM applications, with expected travel up to 30% domestically and internationally.