Senior Solution Consultant, Cloud Platform and AI

Atlassian Corp.; San Francisco (CA); Hybrid; USD 143,000 - 187,000; Full time

Benefits offered by this job

Ample time off

Annual education budget

Paid volunteer days

Job summary

Atlassian in a distributed-first model seeks a Senior Solution Consultant with a Cloud Platform and AI focus to join Advisory Services Delivery as an individual contributor. You will deliver guidance aligning product capabilities with business outcomes for large customers.

You'll collaborate with sales, product, support, and other teams, travel up to 30% domestically or internationally, and help customers unlock the potential of their Atlassian investment.

Qualifications

• 6-8 years of SaaS experience
• 5+ years in customer-facing roles with stakeholders ranging from technical admins to exec leadership
• Cloud Platform expertise including Atlassian Cloud ecosystem administration
• Experience with SaaS architectures, integration methods, and security considerations
• Experience migrating Atlassian Cloud environments and related tools
• AI expertise including LLMs, prompt engineering, and chat-mediated interactions
• English fluency; another language (Spanish, French, or Portuguese) is a plus

Responsibilities

• Collaborate with Advisory Services to align on strategic outcomes delivering exceptional service
• Help customers solve business challenges using Atlassian products and solutions
• Identify opportunities for service and product expansion within client organizations
• Develop technical solution content and prescriptive guidance for customer goals
• Partner with cross-functional teams across Atlassian to advocate for customer needs
• Travel up to 30% domestically, and occasionally internationally, for events and customer engagements

Job description

Senior Solution Consultant, Cloud Platform and AI

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Senior Solution Consultant with a Cloud Platform and AI focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. AtlassianSenior Solution Consultantsare experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team isaccomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

What you'll do:

Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

Identify and promote opportunities for service and product expansion within a client’s organization

Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

In United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $159,300 - $207,975

Zone B: $143,370 - $187,178

Zone C: $132,219 - $172,619

Your background:

6-8 years of experience within SaaS companies

5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

Demonstrated expertise in our Cloud Platform, including:

Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc

Background in SaaS based-architectures, integration methods, and associated security considerations

Experience performing Atlassian’s Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models

Demonstrated expertise in Artificial Intelligence, including

Familiarity with Atlassian’s Rovo platform, and ways in which Agents are implemented and deployed

Background in large language models (LLMs) for generative content, prompt engineering, and chat-mediated interactions

Proven ability to design proof-of-concept solutions to address common business challenges for Enterprise customers

You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication.

It’s nice if you are:

Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices

Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams

Experienced working with large customers in a consulting or technical expert capacity

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.