Senior Cloud & Infrastructure Support Engineer - Remote

Syms Strategic Group, LLC; Baton Rouge (LA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC invites a Senior Application/Infrastructure Support Engineer to join our team supporting the Veterans Affairs project. This 100% US-based remote role demands expertise in cloud platforms, extensive systems administration, and on-call support to maintain production reliability.

The successful candidate will manage AWS and/or Azure environments, develop automation with Python/PowerShell, monitor systems, and collaborate with cross-functional teams to resolve incidents

Qualifications

• Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch.
• Proven track record of managing and maintaining large-scale production systems.
• Strong proficiency in Linux/Unix and Windows operating systems.
• Experience with system administration tasks including user management, permissions, and system monitoring.
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack.
• Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation.
• Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch.
• An ability to troubleshoot and optimize system performance and reliability.
• An understanding of network protocols, firewall configurations, and VPN setup.
• Experience with network monitoring and diagnostic tools.
• Experience with secure best practices for production systems.
• Experience with implementing security measures, audits, and ensuring compliance with industry standards.
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS.
• Knowledge of database performance tuning and backup/recovery processes.
• Knowledge of CI/CD pipelines.
• Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues.
• Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams.
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
• Strong attention to detail to ensure system stability and data integrity.
• Ability to quickly adapt to new technologies and processes.
• Willingness to be on-call for production system support as required.
• Strong documentation skills for maintaining system configurations, processes, and procedures.
• Ability to manage and contribute to multiple projects, ensuring timely completion and quality results.
• Ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS/Azure Cloud

Linux/Unix admin

Windows administration

Python scripting

PowerShell scripting

Automation tools

IaC (CloudFormation)

Git/GitHub Actions

Monitoring (CloudWatch)

Networking basics

Education

Bachelor's degree in CS/IT/SE

Tools

Git

GitHub Actions

AWS CodeBuild/CodeDeploy

CloudFormation

DynaTrace/Science Logic

Job description

Syms Strategic Group, LLC invites a Senior Application/Infrastructure Support Engineer to join our team supporting the Veterans Affairs project. This 100% US-based remote role demands expertise in cloud platforms, extensive systems administration, and on-call support to maintain production reliability.

The successful candidate will manage AWS and/or Azure environments, develop automation with Python/PowerShell, monitor systems, and collaborate with cross-functional teams to resolve incidents