Senior Cloud & Infra Support Engineer - Remote

Syms Strategic Group, LLC; Richmond (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Application/Infrastructure Support Engineer to join our 100% U.S.-based remote team. You will support cloud systems, implement automation, and maintain security compliance for VA projects.

The role requires 8+ years in systems engineering, strong cloud and scripting skills, and the ability to work across development, operations, and security teams. This is a full-time, remote, W-2 opportunity.

Qualifications

• 8+ years of experience in systems engineering or related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Skills

AWS

Azure

Linux

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

CloudFormation

CloudWatch

CI/CD

Git

GitHub Actions

Troubleshooting

Networking

RDS

Oracle

SQL

On-call

Education

Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field

Tools

Git

GitHub Actions

Job description

Syms Strategic Group, LLC is seeking a Senior Application/Infrastructure Support Engineer to join our 100% U.S.-based remote team. You will support cloud systems, implement automation, and maintain security compliance for VA projects.

The role requires 8+ years in systems engineering, strong cloud and scripting skills, and the ability to work across development, operations, and security teams. This is a full-time, remote, W-2 opportunity.