Remote Senior Cloud & Infra Support Engineer

Syms Strategic Group, LLC; Overland Park (KS); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Application/Infrastructure Support Engineer to deliver high-level operational support for complex cloud-based systems. You will resolve outages, implement improvements, and document findings while coordinating with VA stakeholders.

The role emphasizes security compliance, on-call readiness, and collaboration across development, operations, and security teams. Ideal candidates have extensive experience in AWS/Azure, Linux/Windows, scripting, IaC,

Qualifications

• 8+ years of experience in systems engineering or related field, especially production environments.

Responsibilities

• Provide high-level operational support for complex application cloud systems.
• Develop solutions for routine technical problems of limited scope.
• Document issues and resolutions for knowledge sharing.
• Collaborate with customers and internal teams to ensure system reliability.
• Maintain and monitor computing infrastructure and perform installs as needed.
• Ensure VA security standards and policies are followed.
• Participate in on-call rotation for production support.

Skills

Analytical thinking

Problem solving

Communication

Cross-functional teamwork

On-call readiness

Documentation

Education

Bachelor's degree in Computer Science, IT, Systems Engineering

Tools

AWS

Azure

Linux/Unix

Windows

Python

PowerShell

Bash

Ansible

Puppet

Chef

SaltStack

CloudFormation

Git

GitHub Actions

CodeBuild

CodeDeploy

SQL Server

Oracle RDBMS

Job description

Syms Strategic Group, LLC is seeking a Senior Application/Infrastructure Support Engineer to deliver high-level operational support for complex cloud-based systems. You will resolve outages, implement improvements, and document findings while coordinating with VA stakeholders.

The role emphasizes security compliance, on-call readiness, and collaboration across development, operations, and security teams. Ideal candidates have extensive experience in AWS/Azure, Linux/Windows, scripting, IaC,