Senior Cloud & Infra Support Engineer (Remote)

Syms Strategic Group, LLC; Lansing (MI); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Application/Infrastructure Support Engineer to join our remote, U.S.-based team supporting VA systems. The role focuses on operating and improving cloud-based applications, managing Linux/Windows environments, and ensuring security compliance for mission-critical workloads.

You will work with AWS and Azure services, implement IaC and CI/CD pipelines, troubleshoot complex issues, coordinate with customers and cross-functional teams, and help maintain

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field.

Responsibilities

• Provide high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Document problems in logging and discrepancy reporting tools.
• Work directly with customers in day-to-day activities.
• Respond to user calls and escalate issues as needed.
• Maintain inventory of system assets and perform maintenance/installation.
• Ensure VA standards and security policies compliance.
• Implement continuous improvement through IT systems or procedures.
• Collaborate with cross-functional teams including development, operations, and security.
• Provide documentation, training, and duties as assigned.

Skills

AWS

Azure

Linux/Unix

Windows

Scripting (Python/Bash/PowerShell)

Automation tools

IaC

Cloud monitoring

Networking basics

CI/CD pipelines

Git

Education

Bachelor's degree in Computer Science / IT / Systems Engineering

Tools

CloudFormation

GitHub Actions

AWS CodeBuild/CodeDeploy

DynaTrace

ScienceLogic

CloudWatch

Job description

Syms Strategic Group, LLC is seeking a Senior Application/Infrastructure Support Engineer to join our remote, U.S.-based team supporting VA systems. The role focuses on operating and improving cloud-based applications, managing Linux/Windows environments, and ensuring security compliance for mission-critical workloads.

You will work with AWS and Azure services, implement IaC and CI/CD pipelines, troubleshoot complex issues, coordinate with customers and cross-functional teams, and help maintain