Senior Cloud Customer Success Manager — Remote

Spectrum; Phoenix (AZ); Remote; USD 85,000 - 110,000; Full time

Job summary

Spectrum, via RapidScale, seeks a Customer Success Manager III to manage a portfolio of customers, ensuring adoption of RapidScale solutions and delivering exceptional service. You will partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to drive value, retention, and long-term success.

The role requires strong communication, organization, and relationship-building skills to coordinate across multiple teams and customer stakeholders.

Qualifications

• Bachelor's degree required with several years in customer success or related fields.
• Experience managing customer relationships and driving adoption, retention, and satisfaction.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Manage a portfolio of customers and serve as their primary Customer Success contact.
• Develop Customer Success Plans aligned to customer objectives and outcomes.
• Monitor adoption, health, and identify risks; coordinate resources to resolve issues.
• Collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support.
• Support renewal activities and identify opportunities for upsell or expansion.

Skills

Customer Success

Relationship management

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree in a related discipline

Tools

CRM System

Customer Success Platform

Job description

Spectrum, via RapidScale, seeks a Customer Success Manager III to manage a portfolio of customers, ensuring adoption of RapidScale solutions and delivering exceptional service. You will partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to drive value, retention, and long-term success.

The role requires strong communication, organization, and relationship-building skills to coordinate across multiple teams and customer stakeholders.