Strategic Cloud Customer Success Manager — Growth & Outcomes

Spectrum; Philadelphia (Philadelphia County); Remote; USD 85,000 - 120,000; Full time

Job summary

Spectrum is seeking a Customer Success Manager III to manage a portfolio of customers, drive adoption, and coordinate across Sales, Delivery, and Support to ensure measurable outcomes and long-term value. You’ll develop success plans, monitor health, and contribute to renewal readiness while expanding services where appropriate.

The role emphasizes relationship-building, proactive engagement, and delivering exceptional customer experience across Spectrum’s managed services portfolio.

Qualifications

• Bachelor's degree in a related discipline with relevant experience, or equivalent combination/alternative credentials.
• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B tech/services.
• Strong communication, relationship management, and problem-solving skills.

Responsibilities

• Manage a portfolio of assigned customers as primary CS contact.
• Develop and maintain Customer Success Plans aligned to customer objectives.
• Monitor adoption, health, and identify opportunities/risks.
• Collaborate with Sales, Delivery, and Support to ensure value realization.
• Support renewal readiness and identify opportunities for expansion.

Skills

Customer Success

Account Management

Relationship Management

Cross-functional Collaboration

CRM Tools

Education

Bachelor's degree in related field

Tools

CRM platforms

Customer Success software

Job description

Spectrum is seeking a Customer Success Manager III to manage a portfolio of customers, drive adoption, and coordinate across Sales, Delivery, and Support to ensure measurable outcomes and long-term value. You’ll develop success plans, monitor health, and contribute to renewal readiness while expanding services where appropriate.

The role emphasizes relationship-building, proactive engagement, and delivering exceptional customer experience across Spectrum’s managed services portfolio.