Senior Remote Customer Success Manager - Value & Growth

Spectrum; San Antonio (TX); Remote; USD 85,000 - 110,000; Full time

Job summary

Spectrum is hiring a Customer Success Manager III to manage a portfolio of customers, ensuring successful adoption of RapidScale solutions and a superior experience. You will collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support to secure ongoing value and long-term success.

The role emphasizes customer-centricity, organization, and relationship-building, with a focus on proactive risk mitigation and renewal readiness across multiple engagements.

Qualifications

• Bachelor's degree and 6 years of related experience or a combination such as a master's degree with 4 years.
• Experience in a B2B technology or services environment.
• Strong communication and relationship management skills.
• Ability to collaborate across cross-functional teams in a matrixed organization.

Responsibilities

• Manage a portfolio of customers as the primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer objectives.
• Monitor adoption, health, and identify risks to proactively address them.
• Partner with customers to maximize value of RapidScale solutions throughout lifecycle.
• Escalate concerns and coordinate internal resources for timely resolution.
• Guide customers through onboarding, adoption, and renewal readiness activities.
• Conduct quarterly business reviews and regular touchpoints to ensure alignment.

Skills

Customer Success

Account Management

Relationship Building

Cross-functional Collaboration

Problem Solving

Education

Bachelor's degree

Master's degree

PhD

Tools

Salesforce

HubSpot

CRM platforms

Job description

Spectrum is hiring a Customer Success Manager III to manage a portfolio of customers, ensuring successful adoption of RapidScale solutions and a superior experience. You will collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support to secure ongoing value and long-term success.

The role emphasizes customer-centricity, organization, and relationship-building, with a focus on proactive risk mitigation and renewal readiness across multiple engagements.