Senior Manager, Customer Success — Enterprise Growth

Spectrum; Chicago (IL); Remote; USD 71,000 - 183,000; Full time

Job summary

Spectrum (RapidScale) seeks a Senior Manager of Customer Success to lead a team driving measurable outcomes for complex enterprise customers. You will coordinate across delivery, operations, consulting, and sales to ensure value realization, retention, and expansion across a strategic portfolio.

Ideal candidates bring 8+ years’ related experience, strong executive communication, and a proven track record of coaching high-performing teams in managed services or cloud environments.

Qualifications

• Bachelor's degree in a related discipline required or equivalent combination.
• 3+ years’ experience in a management or leadership role.
• Experience in Customer Success, Client Services, Account Management, Consulting, or a related customer-facing function within B2B technology or services environments.
• Demonstrated experience leading, coaching, and developing customer-facing teams.

Responsibilities

• Lead, coach, and develop a team of Customer Success professionals responsible for strategic and complex enterprise customer relationships.
• Establish expectations, performance standards, and operating rhythms across the team.
• Drive value realization, retention, and growth across a portfolio of strategic customers.
• Serve as senior escalation point and cross-functional partner across Sales, Delivery, Operations, Consulting, Support, and Engineering.

Skills

Leadership

Customer Success

Executive communication

Cross-functional collaboration

Relationship management

Education

Bachelor's degree in related discipline

Job description

Spectrum (RapidScale) seeks a Senior Manager of Customer Success to lead a team driving measurable outcomes for complex enterprise customers. You will coordinate across delivery, operations, consulting, and sales to ensure value realization, retention, and expansion across a strategic portfolio.

Ideal candidates bring 8+ years’ related experience, strong executive communication, and a proven track record of coaching high-performing teams in managed services or cloud environments.