Senior Customer Success Manager - Remote

Spectrum; Hoboken (NJ); Remote; USD 65,000 - 183,000; Full time

Job summary

Spectrum seeks a Customer Success Manager III to oversee a portfolio of business customers, driving adoption and value realization of RapidScale solutions. You will collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure consistent service and long-term success.

You will develop Customer Success Plans, monitor health and renewals, lead quarterly business reviews, and identify growth opportunities while building trusted relationships with customers and

Qualifications

• Bachelor's degree in a related discipline with 6 years' experience (or equivalent mix).
• Experience in Customer Success, Client Services, or Account Management within B2B tech/services.
• Strong communication and relationship-management skills.

Responsibilities

• Manage a portfolio of assigned customers as the primary CS contact.
• Develop and maintain Customer Success Plans aligned to customer goals.
• Monitor adoption, health, and risk to drive proactive actions.
• Partner with customers to maximize value of RapidScale solutions.
• Coordinate across Sales, Delivery, Operations, Consulting, Engineering and Support.
• Lead onboarding, renewal readiness, and quarterly business reviews.
• Document engagement plans and success metrics for customers.

Skills

Customer Success

Account Management

Relationship Management

Cross-functional Collaboration

CRM tools

Education

Bachelor's degree

Job description

Spectrum seeks a Customer Success Manager III to oversee a portfolio of business customers, driving adoption and value realization of RapidScale solutions. You will collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure consistent service and long-term success.

You will develop Customer Success Plans, monitor health and renewals, lead quarterly business reviews, and identify growth opportunities while building trusted relationships with customers and