Senior Cloud Compute Technical Advisory & Success Lead

Akamai Technologies, Inc.; Frankfort (KY); Hybrid; USD 141,000 - 253,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Senior Technical Account Manager for Cloud Compute to partner with enterprise customers, accelerate adoption of Core Compute, Edge Compute, and Qualified Compute Partner solutions, and drive meaningful business outcomes.

You will lead strategic advisory efforts, build trusted relationships with executive stakeholders and technical teams, and collaborate with product, engineering, and services to remove barriers and optimize cloud usage.

Qualifications

• 8+ years of experience in cloud computing, infrastructure, or customer-facing roles.
• Bachelor's degree or equivalent experience.
• Experience advising customers on cloud adoption and AI workloads.

Responsibilities

• Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions.
• Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements.
• Creating and executing customer success plans that drive adoption, retention, business value, and long‑term growth.
• Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices.
• Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes.
• Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs.
• Driving customer success through regular business reviews, technical consultations, and proactive engagement.
• Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health, and cloud consumption growth.

Skills

Cloud Computing

Infrastructure

DevOps

Technical Account Mgmt

Solutions Architecture

Customer Success

Education

Bachelor's degree

Job description

Akamai Technologies, Inc. is seeking a Senior Technical Account Manager for Cloud Compute to partner with enterprise customers, accelerate adoption of Core Compute, Edge Compute, and Qualified Compute Partner solutions, and drive meaningful business outcomes.

You will lead strategic advisory efforts, build trusted relationships with executive stakeholders and technical teams, and collaborate with product, engineering, and services to remove barriers and optimize cloud usage.