Senior Cloud Compute TAM — AI & Edge Enablement (Hybrid)

Akamai Technologies, Inc.; Columbus (OH); On-site; USD 141,000 - 253,000; Full time

Benefits offered by this job

Healthcare

401K savings plan

Company holidays

Vacation (PTO)

Sick time

Parental leave

Employee assistance program

Job summary

Akamai Technologies, Inc. is seeking a Senior Technical Account Manager- Cloud Compute to guide enterprise customers in adopting our Core Compute, Edge Compute, and Qualified Compute Partner solutions.

You will align architectures with business goals, drive adoption, and lead cross-functional teams to deliver measurable value. You will partner with product, engineering, and services teams to resolve challenges, optimize workloads, and ensure high customer satisfaction through ongoing strategic

Qualifications

• 8 years of experience and a Bachelor's degree or equivalent experience.
• Experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role.
• Demonstrate an excellent understanding of cloud infrastructure, application hosting, networking, and modern compute environments.
• Experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives.
• Knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures.
• Demonstrate the ability to translate business objectives into practical cloud and AI adoption strategies.
• Proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams.
• Demonstrate excellent communication, presentation, and consultative problem-solving skills.

Responsibilities

• Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions.
• Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements.
• Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth.
• Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices.
• Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes.
• Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs.
• Driving customer success through regular business reviews, technical consultations, and proactive engagement.
• Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health, and cloud consumption growth.

Skills

Cloud Computing

Infrastructure

DevOps

Technical Account Management

Solutions Architecture

Customer Success

Education

Bachelor's degree or equivalent experience

Job description

Akamai Technologies, Inc. is seeking a Senior Technical Account Manager- Cloud Compute to guide enterprise customers in adopting our Core Compute, Edge Compute, and Qualified Compute Partner solutions.

You will align architectures with business goals, drive adoption, and lead cross-functional teams to deliver measurable value. You will partner with product, engineering, and services teams to resolve challenges, optimize workloads, and ensure high customer satisfaction through ongoing strategic