Remote Senior Technical Account Manager - Security & Cloud

Akamai Technologies, Inc.; Cambridge (MA); On-site; USD 113,000 - 203,000; Full time

Benefits offered by this job

FlexBase program

Healthcare benefits

Job summary

Akamai Technologies, Inc. is seeking a Technical Account Manager II in its Enterprise Security Group to lead large deployment projects and ensure customer success.

You will build trusted relationships, guide security and performance strategies, and work closely with engineering to deliver outcomes for top enterprise customers. The role requires strong experience in security engineering, cloud platforms, and networking.

Qualifications

• 7–10 years in technical customer-facing roles (TAM, solutions engineer/architect).
• Experience with microsegmentation platforms, EDR, or network security and Zero Trust products.
• Experience with cloud platforms (AWS, Azure, GCP).
• Kubernetes experience is advantageous.

Responsibilities

• Be the focal point for technical vendor related issues in front of the customer.
• Provide product best practice and design guidance to enhance outcomes.
• Collaborate with Support and Engineering to resolve issues and drive satisfaction.
• Assist deployment, configuration and customization of the platform.
• Support integration between Akamai Zero Trust solutions and other 3rd party tools.
• Brief the customer on upcoming features and provide training with Guardicore team.

Skills

Customer-facing roles

Security engineering

Relationship building

Enterprise environments

Cloud platforms

Networking basics

Education

High School or Bachelor's degree in Computer Science, Engineering or related field

Tools

Kubernetes

EDR

Zero Trust

Job description

Akamai Technologies, Inc. is seeking a Technical Account Manager II in its Enterprise Security Group to lead large deployment projects and ensure customer success.

You will build trusted relationships, guide security and performance strategies, and work closely with engineering to deliver outcomes for top enterprise customers. The role requires strong experience in security engineering, cloud platforms, and networking.