Senior Cloud Adoption & Solutions Manager

Amazon Web Services (AWS); Chicago (IL); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. seeks a Sr. Customer Solutions Manager to guide HealthTech customers on multi-year cloud journeys.

You will orchestrate AWS teams across Sales, Support, Solutions Architecture, and Professional Services to deliver measurable business outcomes and successful migrations. Ideal candidates have 7+ years leading large-scale programs and 4+ years of customer-facing experience, plus a Bachelor’s in STEM or business.

Qualifications

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Responsibilities

• Accelerating AWS Adoption through consistent delivery and execution
• Identify & Align on Strategic Opportunities: CSMs and global account teams work backwards from the customer’s business objectives to identify and pursue strategic cloud opportunities.
• Customer Enablement: The CSM will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• Implement governance structures to govern the AWS relationship and the customer’s adoption of AWS.

Skills

Program management

Executive engagement

Cross-functional leadership

Transformation project leadership

Education

Bachelor's degree in STEM or business

Job description

Amazon Web Services, Inc. seeks a Sr. Customer Solutions Manager to guide HealthTech customers on multi-year cloud journeys.

You will orchestrate AWS teams across Sales, Support, Solutions Architecture, and Professional Services to deliver measurable business outcomes and successful migrations. Ideal candidates have 7+ years leading large-scale programs and 4+ years of customer-facing experience, plus a Bachelor’s in STEM or business.