Senior Cloud Adoption & Solutions Leader

Amazon Web Services (AWS); Austin (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Sr. Customer Solutions Manager to work with a portfolio of autonomous businesses, helping them accelerate value creation through business transformation and strategic migrations to the AWS cloud.

You will lead with a business-outcome mindset, coordinate teams across sales, solution architecture, professional services, and partners, and design end-to-end cloud adoption programs that deliver measurable outcomes for customers.

Responsibilities

• Operate independently in dynamic and undefined situations, using high judgment and technical acumen to make decisions despite incomplete information and drive successful outcomes.
• Serve as a trusted advisor to senior customer stakeholders and decision makers, shaping strategies that influence customer transformation initiatives.
• Drive execution at strategic and tactical levels - setting objectives, designing effective governance structures, negotiating resources and priorities, and ensuring long-term value realization.
• Translate complex technical and business requirements into transformative adoption strategies, ensuring technical solutions connect directly to measurable business outcomes.
• Perform architectural solution reviews and educate customers on solutions, services, and new features that better serve their needs.
• Drive real-time, hands-on customer demos, workshops, and immersion days, using emerging technology to accelerate value.
• Communicate effectively across all external organizational levels - from technical leads to business executives and C-suite - delivering clear, concise messages verbally and in writing that drive alignment.
• Leverage emerging technologies to proactively build, optimize, and scale mechanisms that eliminate non-differentiated work and reduce adoption friction across multiple engagements.
• Build technical and execution best practices that enhance team capabilities, and mentor team members on technical approaches.
• Provide actionable customer insights and feedback that inform AWS service improvements.
• Contribute to community technical expertise by publishing AWS blogs and delivering presentations at public forums.

Job description

Amazon Web Services (AWS) is seeking a Sr. Customer Solutions Manager to work with a portfolio of autonomous businesses, helping them accelerate value creation through business transformation and strategic migrations to the AWS cloud.

You will lead with a business-outcome mindset, coordinate teams across sales, solution architecture, professional services, and partners, and design end-to-end cloud adoption programs that deliver measurable outcomes for customers.