Senior Clinical Admin Coordinator - Rehab Services

MelroseWakefield Healthcare, Inc.; United States; On-site; USD 28,000 - 35,000; Full time

Job summary

MelroseWakefield Healthcare, Inc. is seeking a Senior Administrative Team Leader to coordinate administrative staff, support the Practice Manager, and improve patient experience. The role focuses on revenue cycle, clinical operations, and ensuring smooth practice operations in Medford, MA.

It requires 3+ years in customer support or 5+ years with healthcare exposure, with potential bilingual advantages. Full-time position with a 40-hour week, no weekends/holidays.

Qualifications

• Associate’s degree with 3+ years of customer support experience, or high school diploma with 5+ years in customer support, including 2+ years in healthcare.
• Bilingual is a plus.

Responsibilities

• Manages the referral process for the practice to ensure effective coordination of care.
• Assists in developing coverage plans and arranging staffing.
• Coordinates training, assignment, and set-up of new staff: processing requests, passwords, and equipment ordering.
• Leads template creation and changes to improve productivity and efficiency.
• Participates in performance improvement and other special projects.
• Ensures regulatory compliance and conducts rounds to assess improvement needs.
• Manages copay logs and daily deposits for the Practice Manager.
• Oversees inventory of front desk, exam rooms, and team room supplies and notifies when to order.

Skills

Healthcare delivery

Multitasking

Computer literacy

Communication

Interpersonal

Organization

Confidentiality

Hospital systems

Independent work

Education

Associate's degree + 3 years healthcare support

High school + 5 years healthcare support

Tools

Microsoft Office

Scheduling software

Job description

MelroseWakefield Healthcare, Inc. is seeking a Senior Administrative Team Leader to coordinate administrative staff, support the Practice Manager, and improve patient experience. The role focuses on revenue cycle, clinical operations, and ensuring smooth practice operations in Medford, MA.

It requires 3+ years in customer support or 5+ years with healthcare exposure, with potential bilingual advantages. Full-time position with a 40-hour week, no weekends/holidays.