Senior Client Support & Solutions Specialist

Banco Santander SA; New York (NY); Hybrid; USD 46,000 - 79,000; Full time

Job summary

Santander is seeking a Sr. Specialist, Client Support in the United States to provide day-to-day client service via telephone, email, and in-person interactions.

You will identify opportunities to enhance client relationships by delivering accurate information and timely service. Responsibilities include handling account openings, balance inquiries, wire processing, loan advances, transfers, and payoff activities; supporting Relationship Managers with data entry and reports; and ensuring

Qualifications

• Bachelor’s Degree in a related field or equivalent demonstrated through work experience, training, military service, or education.

Responsibilities

• Provide day-to-day client support via telephone, email and face-to-face interaction.
• Assist with account openings, balance inquiries, wire processing.
• Support Relationship Managers with calls, data entry, and reporting to resolve issues.
• Prepare and distribute reports and meet documentation requirements, including minutes.

Skills

Customer service

Communication

Multitasking

Data interpretation

Analytical thinking

Active listening

Decision making

Adaptability

Office technology

Education

Bachelor’s Degree in related field

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Santander is seeking a Sr. Specialist, Client Support in the United States to provide day-to-day client service via telephone, email, and in-person interactions.

You will identify opportunities to enhance client relationships by delivering accurate information and timely service. Responsibilities include handling account openings, balance inquiries, wire processing, loan advances, transfers, and payoff activities; supporting Relationship Managers with data entry and reports; and ensuring