Sr. Specialist, Client Support

Banco Santander SA; New York (NY); Hybrid; USD 46,000 - 79,000; Full time

Job summary

Santander is seeking a Sr. Specialist, Client Support in the United States to provide day-to-day client service via telephone, email, and in-person interactions.

You will identify opportunities to enhance client relationships by delivering accurate information and timely service. Responsibilities include handling account openings, balance inquiries, wire processing, loan advances, transfers, and payoff activities; supporting Relationship Managers with data entry and reports; and ensuring

Qualifications

• Bachelor’s Degree in a related field or equivalent demonstrated through work experience, training, military service, or education.

Responsibilities

• Provide day-to-day client support via telephone, email and face-to-face interaction.
• Assist with account openings, balance inquiries, wire processing.
• Support Relationship Managers with calls, data entry, and reporting to resolve issues.
• Prepare and distribute reports and meet documentation requirements, including minutes.

Skills

Customer service

Communication

Multitasking

Data interpretation

Analytical thinking

Active listening

Decision making

Adaptability

Office technology

Education

Bachelor’s Degree in related field

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Sr. Specialist, Client Support

Country: United States of America

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make

The Sr. Specialist, Client Support provides day-to-day support and service to assigned Santander clients via telephone, email and face-to-face communication. They identify opportunities to enhance client relationships through services and products that meet the customers' needs. The incumbent answers client inquires and provides client education on Santander products and services. The Sr. Specialist, Client Support conducts follow up on all paperwork submitted to ensure it is completed accurately and in a timely manner by internal supporting departments. Handles daily customer requests via phone and/or system such as account opening, balance inquiries, wire processing. Perform advances, transfers, payoffs and pay downs on loans. Troubleshoots and investigates customer issues and onboard new clients. Supports Relationship Managers by answering calls, preparing packages, data entry, tracking vendor invoices and gathering information to resolve issues or complete projects. Prepares and distributes weekly ICC reports and packets, attend weekly meeting and take minutes. Assists Loan Officers and customers with copies, transaction histories, copies of cancelled checks, pull statements, print-outs, account transfers, payments, requesting payoff letters etc. Types correspondence as needed (commitment letters, general correspondence). Maintains bankruptcy log and prepare files for attorneys. Assists with Compliance requested items during exams to gather data / files. Processes payment invoices through Concur. Assists in maintaining current evidence insurance in credit files. Recognizes cross sales and retention opportunities. Meets expectations set for compliance testing related to government banking regulations.

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.

• Professional Experience: 3+ Years Customer service, Business process, or Project Management experience - Required.

• Skills:
  • Experience in Microsoft Office (Outlook, Excel, and Word) - Required.
  • Proven customer service/relations skills.
  • Exceptional communication skills (verbal, written, presentation, and interpersonal).
  • Ability to manage multiple tasks/projects and deadlines simultaneously.
  • Ability to identify and resolve exceptions and to interpret data.
  • Strong analytical and problems solving skills.
  • Being an active listener who is patient and asks appropriate questions when necessary.
  • Ability to operate a wide range of office technology, such as operating a multi-line telephone system, computer, copier and fax machine.
  • Ability to exercise sound judgment and make prudent decisions.
  • Fluid in adapting to and embracing change for themselves and with others.

• Certifications: No Certifications listed for this job.

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

• Base Pay Range: Minimum: $45,750.00 USD Maximum: $79,000.00 USD

We Value Your Impact

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.