Digital Operations Specialist - Data & Service

Santander US; Jericho (NY); On-site; USD 32,000 - 49,000; Full time

Benefits offered by this job

Benefits package

Santander Benefits

Job summary

Santander US is seeking a Representative, Digital Operations to support consumer products through data entry, file maintenance, and research. You will provide strong customer service to internal and external customers, respond to inquiries via email and phone, and help branches with timely processing.

The role emphasizes accuracy, compliance, and teamwork in a fast-paced environment with ongoing changes to procedures and technology.

Qualifications

• Bachelor’s Degree in a related field or equivalent work experience.
• Strong customer service orientation and ability to handle inquiries.
• Ability to analyze information and apply instructions accurately.
• Comfort with changing procedures and regulations; adaptable to new tools.

Responsibilities

• Process account documentation and maintenance requests.
• Perform data entry and maintenance across accounts.
• Conduct customer research as needed by branches.
• Ensure compliance with applicable laws and regulations.

Skills

Customer service

Data entry

Attention to detail

Communication

Team player

Education

Bachelor’s Degree

Tools

Windows-based software

Job description

Santander US is seeking a Representative, Digital Operations to support consumer products through data entry, file maintenance, and research. You will provide strong customer service to internal and external customers, respond to inquiries via email and phone, and help branches with timely processing.

The role emphasizes accuracy, compliance, and teamwork in a fast-paced environment with ongoing changes to procedures and technology.