Strategic Client Manager - Small Group Accounts (Hybrid)

Highmark; Latham (NY); Hybrid; USD 56,000 - 84,000; Full time

Job summary

Highmark Inc. in Latham, NY is seeking an Account/Client Manager to oversee a book of business and act as a strategic consultant for existing accounts, including renewals and cross-sell opportunities.

You will engage with clients and intermediaries to retain profitable relationships and drive growth. This hybrid role requires 2 years of account management experience, a high school diploma (Bachelor's preferred), and a Life/Health insurance producer license within 45 days.

Qualifications

• 2 years of Account/Client Management experience or other relevant experience.
• State specific Producer License for Life, Accident & Health required or must be obtained within 45 days of hire.
• Bachelor's degree in Business Administration, Business Management or related field preferred.
• High School / GED required.

Responsibilities

• Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.

Skills

Public speaking

Presentation

Negotiation

Organizational skills

Creativity

Persistence

Problem solving

Influence

Education

High School / GED

Bachelor's Degree in Business Administration, Business Management or related field

Job description

Highmark Inc. in Latham, NY is seeking an Account/Client Manager to oversee a book of business and act as a strategic consultant for existing accounts, including renewals and cross-sell opportunities.

You will engage with clients and intermediaries to retain profitable relationships and drive growth. This hybrid role requires 2 years of account management experience, a high school diploma (Bachelor's preferred), and a Life/Health insurance producer license within 45 days.