Remote Senior Client Success & Renewal Lead

Highmark Health; Wilmington (DE); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Highmark Inc. seeks an experienced Account Manager to partner with assigned Client Managers to maintain and grow existing business and ensure positive account relationships are maintained.

The incumbent may assist in proposals, meeting materials and sales collateral during renewals. The role involves preparing benefit design analyses, running utilization and market reports, and coordinating with internal teams to deliver seamless service to group administrators.

Qualifications

• 2 years of relevant, progressive experience in the area of specialization.
• State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire.

Responsibilities

• Partner with assigned Client Manager to maintain and grow existing business and ensures positive account relationships are maintained.
• Schedule and conduct periodic Client Service meetings as needed with group administrators.
• Assist in the preparation of benefit design analysis for specialized proposals and quotes.
• Run financial reports or performs basic financial analysis on utilization data and market research and analysis.
• Develop detailed specifications for implementation of new products for clients.
• May conduct enrollment meetings during the account renewal process.
• Analyze operational business problems and provide problem resolution and effect change to all facets of the company.

Skills

Communication

Problem Solving

Planning and Organizing

Drive for Results

Ability to work independently

Tools

MS Office

Job description

Highmark Inc. seeks an experienced Account Manager to partner with assigned Client Managers to maintain and grow existing business and ensure positive account relationships are maintained.

The incumbent may assist in proposals, meeting materials and sales collateral during renewals. The role involves preparing benefit design analyses, running utilization and market reports, and coordinating with internal teams to deliver seamless service to group administrators.