Senior Client Success Representative

CGS Federal (Contact Government Services); Springfield (IL); On-site; USD 67,000 - 98,000; Full time

Job summary

An established industry player is seeking a Senior Client Success Representative to enhance client relationships and drive business growth. This role demands exceptional communication skills and a strong business acumen to identify new opportunities and support existing client programs. You will collaborate closely with the Business Development team, manage candidate sourcing, and ensure a seamless onboarding process for new clients. Join a dynamic team where your contributions will significantly impact the success of client initiatives and overall company growth. If you thrive in a fast-paced environment and are passionate about client success, this opportunity is perfect for you.

Qualifications

• Strong business sense and excellent communication skills are essential.
• Experience with technical communication methods and candidate sourcing.

Responsibilities

• Manage CRM, candidate pipelines, and client relationship management.
• Support Business Development activities and assist with onboarding new clients.

Skills

Business Sense

Communication Skills

Technical Communication

Candidate Sourcing

CRM Management

Tools

CRM Software

Applicant Tracking Systems

Job description

3 weeks ago Be among the first 25 applicants

CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$67,500.00/yr - $97,500.00/yr

Job Overview

Contact Government Services is seeking a Senior Client Success Representative to support our team. The role requires strong business sense, excellent communication skills, experience with various technical communication methods, and a proven ability to understand and execute program initiatives. Key responsibilities include supporting the Client Success department in identifying new opportunities, recruiting for new contracts, assisting with existing client programs, and supporting the Director of the Client Success team. The role may also involve candidate sourcing, security process management, and coordination of program needs. Collaboration with Business Development to identify and secure new bidding opportunities is essential. The position may include proposal support and operational project execution as a billable resource, serving as a direct support to the Director of the Client Success team.

Key Responsibilities

• Maintain and update the CRM, including opportunity management, candidate sourcing, interviews, and requisition submissions.
• Review and prepare candidate presentations for clients.
• Manage candidate pipelines, ensuring pre-screens, interviews, security clearances, and placements.
• Update and enhance CGS Applicant Tracking Systems.
• Create and maintain core documentation and systems.
• Maintain knowledge of government contracting processes.
• Support client relationship management, communication, and growth initiatives.
• Foster organic growth with existing clients.
• Participate in deal crafting, business strategy, pricing, and contract negotiations.
• Assist with onboarding new clients from successful bids.
• Support Business Development activities, including market research, technical writing, and sourcing personnel.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Hospitality, Food and Beverage Services, Retail

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