Sr. Client Success Representative

CGS Federal (Contact Government Services); Arlington (VA); On-site; USD 67,000 - 98,000; Full time

Job summary

An established industry player is looking for a Client Success Representative to enhance client relationships and drive business growth. This role involves supporting the Client Success department by managing candidate pipelines, assisting with recruitment efforts, and collaborating with the Business Development team. The ideal candidate will possess excellent communication skills and a strong understanding of government contracting. Join a dynamic team that values innovation and client success, and contribute to the growth of a company dedicated to delivering exceptional service in the government contracting space.

Qualifications

• Experience in managing candidate pipelines and CRM updates.
• Knowledge of government contracting and client relationship management.

Responsibilities

• Support Client Success department with recruitment and client program tasks.
• Manage candidate pipelines and assist with onboarding new clients.
• Participate in business development lifecycle and strategy.

Skills

Excellent communication skills

General business sense

Technical communication methods

Understanding program initiatives

Tools

CRM systems

Applicant Tracking Systems

Job description

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CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$67,500.00/yr - $97,500.00/yr

Contact Government Services is seeking a Client Success Representative to support our team.

The position of Client Success Representative requires knowledge and capabilities inclusive of general business sense, excellent communication skills, experience with a variety of technical communication methods, and demonstrable experience in understanding & executing program initiative style tasking. This position includes primary duties of supporting the Client Success department with goals of identification of new opportunity, recruitment efforts related to new contract acquisition, assistance with existing client program support tasks, and providing support to the Director level of the Client Success team for other needs of the department. This position may include support in the form of identifying new candidates for placement on CGS prime and subcontracts, the ushering of such candidates through security processes, and coordination of program kickoff / sustainment needs around personnel and service requirements. The Client Success Representative will work alongside the Business Development department to help identify and win new bid work to help CGS grow its prime and subcontracting portfolio. This position might be asked to support in various phases of proposal support and may even be asked to dedicate hours to the operational execution of a project as a billable resource. This position is designed to serve as a direct support role to the Director level of the Client Success team.

Job duties and responsibilities may include but are not limited to:

1. Maintain the CRM by updating opportunity cards, assisting to establish pricing, identification & sourcing of candidates, conducting interviews, and submitting qualified candidates against qualified requisitions
2. Review and provide presentation for candidates to be submitted to end clients
3. Manage a pipeline of candidates being considered for open opportunities to ensure they get pre-screens, prime interviews, government interviews, and through security screening processes to be successfully placed on contract
4. Manage, update and enhance CGS Applicant Tracking Systems
5. Participate in the creation and maintenance of core documentation and systems
6. Maintain a knowledge of government contracting
7. Assist with the maintenance of CGS’s client relationships, and all respective needs, communications, opportunities, and growth initiatives
8. Create organic growth with existing clients
9. Participate deal crafting and business strategy for growth including pricing and contract term considerations
10. Assist with the onboarding of new clients from wins in prime and subcontract bids
11. Assist the Business Development team with pricing, market research, technical writing, sourcing key personnel, sourcing resumes, and participating in various phases of the business development lifecycle

Seniority level

• Associate

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Hospitality, Food and Beverage Services, and Retail

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Locations and salary ranges are listed for Arlington, VA, Tysons Corner, VA, and Washington, DC, with various salary ranges.