Senior Client Success Representative

CGS Federal (Contact Government Services); Washington (District of Columbia); On-site; USD 67,000 - 98,000; Full time

Job summary

An established industry player is seeking a Senior Client Success Representative to enhance client relationships and drive growth initiatives. This dynamic role involves supporting the Client Success team by identifying new business opportunities, managing candidate pipelines, and collaborating with Business Development to secure new contracts. The ideal candidate will possess excellent communication skills and a strong understanding of business practices, ensuring successful client support and operational project execution. Join a forward-thinking organization where your contributions will directly impact client success and organizational growth.

Qualifications

• Knowledge of government contracting and business practices.
• Experience in client relationship management and communication.

Responsibilities

• Support Client Success department in identifying new opportunities.
• Manage candidate pipeline and assist with onboarding new clients.

Skills

Communication Skills

Technical Communication Methods

Business Practices

Tools

CRM Systems

Applicant Tracking Systems

Job description

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CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$67,500.00/yr - $97,500.00/yr

Contact Government Services is seeking a Senior Client Success Representative to support our team.

The position requires knowledge of general business practices, excellent communication skills, experience with various technical communication methods, and proven ability to understand and execute program initiatives. Responsibilities include supporting the Client Success department in identifying new opportunities, recruitment for new contracts, assisting with existing client support tasks, and supporting the Director of the Client Success team. The role may also involve candidate sourcing, security processing, and program coordination for personnel and service needs. Collaboration with the Business Development department to identify and secure new bids is also expected. The position may involve proposal support and operational project execution as a billable resource. It is designed to serve as a direct support role to the Director of the Client Success team.

Job duties and responsibilities may include but are not limited to:

1. Maintain the CRM by updating opportunity cards, assisting with pricing, sourcing candidates, conducting interviews, and submitting qualified candidates against requisitions.
2. Review and prepare presentations for candidate submissions to clients.
3. Manage a pipeline of candidates, ensuring they undergo pre-screens, interviews, security checks, and are successfully placed.
4. Manage and update CGS Applicant Tracking Systems.
5. Create and maintain core documentation and systems.
6. Maintain knowledge of government contracting.
7. Assist in maintaining client relationships, communication, opportunities, and growth initiatives.
8. Create growth opportunities with existing clients.
9. Participate in deal crafting and business strategy, including pricing and contract terms.
10. Assist with onboarding new clients from successful bids.
11. Support Business Development with pricing, market research, technical writing, personnel sourcing, and proposal phases.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Business Development and Sales

Industries

Hospitality, Food and Beverage Services, and Retail

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Locations and salary ranges vary, including Arlington, VA, Tysons Corner, VA, and Washington, DC, with different salary brackets.