Senior Client Success Representative

CGS Federal (Contact Government Services); Trenton (NJ); On-site; USD 67,000 - 98,000; Full time

Job summary

An innovative firm is looking for a Senior Client Success Representative to enhance client relationships and drive business development. This role emphasizes strong business acumen and exceptional communication skills, with responsibilities ranging from managing candidate pipelines to supporting government contracting efforts. Join a dynamic team where your contributions will directly impact client success and organizational growth. If you thrive in a fast-paced environment and are passionate about client success, this opportunity is perfect for you.

Qualifications

• Strong business acumen and excellent communication skills required.
• Experience with technical communication methods is essential.

Responsibilities

• Maintain and update the CRM system and candidate pipelines.
• Support government contracting knowledge and drive organic growth.

Skills

Business Acumen

Communication Skills

Technical Communication

CRM Management

Client Relationship Management

Tools

Applicant Tracking Systems

Job description

Job Summary

Contact Government Services (CGS Federal) is seeking a Senior Client Success Representative to support our team. The role requires strong business acumen, excellent communication skills, and experience with technical communication methods. Responsibilities include supporting the Client Success department with identifying new opportunities, recruitment efforts for new contract acquisition, assisting with current client program support, and providing support to the Director level of the department.

Key Responsibilities

• Maintain and update the CRM system, including opportunity cards, pricing, candidate sourcing, interviews, and submitting qualified candidates.
• Review and prepare candidate presentations for clients.
• Manage candidate pipelines, ensuring pre-screens, interviews, security processes, and placements.
• Update and enhance CGS Applicant Tracking Systems.
• Maintain core documentation and systems knowledge.
• Support government contracting knowledge and client relationship management.
• Drive organic growth with existing clients and participate in business development strategies.
• Assist with onboarding new clients and support business development activities such as pricing, market research, and technical writing.

Additional Details

Pay Range: $67,500.00/yr - $97,500.00/yr (based on skills and experience)

Employment Type: Full-time

Job Function: Business Development and Sales

Industries: Hospitality, Food and Beverage Services, Retail

Location

Trenton, NJ