Senior Client Success Leader — Growth & Strategy (Remote)

DeepIntent; New York (NY); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Flexible PTO

Remote friendly culture

WFH stipend

Career development support

401K match

Job summary

DeepIntent is seeking a Senior Client Success Manager to lead a portfolio of client relationships, drive strategy, and grow partnerships across our platform. You will work closely with Sales, Platform Operations, Analytics, and cross-functional teams from planning through execution and expansion.

You will manage day-to-day client strategy, optimize campaigns, and identify opportunities to expand usage of DeepIntent’s DSP and services.

Qualifications

• 5+ years of experience in Client Success/Account Management within ad tech, digital media, or programmatic advertising.
• Strong knowledge of the adtech ecosystem, DSPs/SSPs, ad serving, measurement, and brand safety.
• Proven ability to independently own and grow senior client relationships.
• Excellent written and verbal communication skills; highly organized and detail-oriented.
• Experience with both managed service and self-service models preferred.

Responsibilities

• Own end-to-end management of assigned managed service and/or self-service client accounts.
• Serve as the primary point of contact for clients, leading day-to-day communication, optimizations, reporting, and recommendations.
• Build trusted client relationships grounded in understanding client goals, brand strategies, and performance metrics.
• Own campaign performance, including pacing, optimization strategy, and delivery against client KPIs.
• Deliver strategic insights and performance narratives through reporting, analyses, and quarterly business reviews.
• Identify and drive upsell and growth opportunities across products, audiences, inventory, and measurement solutions.
• Partner with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracy.
• Educate clients on DeepIntent’s DSP and self-service tools to increase adoption and long-term value.
• Regularly assess account health, manage risks, and support retention and renewals.
• Stay current on digital and programmatic advertising best practices to elevate client strategy.

Skills

Client success

Account management

Strategic planning

Data-driven

Communication

Job description

DeepIntent is seeking a Senior Client Success Manager to lead a portfolio of client relationships, drive strategy, and grow partnerships across our platform. You will work closely with Sales, Platform Operations, Analytics, and cross-functional teams from planning through execution and expansion.

You will manage day-to-day client strategy, optimize campaigns, and identify opportunities to expand usage of DeepIntent’s DSP and services.