Director, Client Success — Lead Growth in AdTech

DeepIntent; New York (NY); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Remote-friendly culture

Flexible work options

WFH stipend

Internet stipend

Health insurance

Dental/Vision benefits

401K match

Paid holidays

Professional development reimbursement

Job summary

DeepIntent is seeking a Director, Client Success to join our team in the US. This leadership role will oversee post-sale activities, manage relationships with key clients, and drive renewals and revenue growth across the healthcare programmatic landscape.

You will lead a pod of Client Success Managers, collaborate with Sales, Strategy, and Analytics, and contribute to scalable client success practices in a fast-growing startup environment.

Qualifications

• 8+ years of experience in a Client Success role within the adtech, digital and/or programmatic industry.
• Passion for digital advertising; healthcare experience is a plus.
• Desire to work in a fast-growing startup environment.
• Detail oriented and organized with ability to manage diverse projects and accounts.
• Strong written and verbal communication skills.

Responsibilities

• Manage day-to-day operations for key strategic accounts; primary point of contact for post-sale client requests and communication.
• Mentor and coach a pod of Client Success Managers.
• Develop and maintain strong client relationships to understand goals and drive success.
• Monitor pacing and delivery; optimize based on client success metrics with Campaign Manager.
• Collaborate with Analytics for post-campaign insights and business reviews.
• Partner with Sales and Strategy to identify growth opportunities and strategic recommendations.
• Contribute to developing best practices within Operations.
• Stay current with industry standards in digital marketing.
• Ensure IO data accuracy in collaboration with Sales and Campaign Managers.

Skills

Client Success

AdTech / Programmatic

Digital Advertising

Communication

Analytical thinking

Tools

Word

Excel

PowerPoint

Job description

DeepIntent is seeking a Director, Client Success to join our team in the US. This leadership role will oversee post-sale activities, manage relationships with key clients, and drive renewals and revenue growth across the healthcare programmatic landscape.

You will lead a pod of Client Success Managers, collaborate with Sales, Strategy, and Analytics, and contribute to scalable client success practices in a fast-growing startup environment.