Head of Client Success & Growth — Remote

Socket.dev; New York (NY); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Base salary USD 150k–170k plus bonus/𝘪

Healthcare benefits

401(k) match

Flexible PTO

Remote-friendly culture

Career development support

WiFi stipend

Job summary

DeepIntent, a leader in healthcare programmatic advertising, seeks a Director, Client Success to lead post-sale client services and drive renewals. You will oversee strategies across accounts, mentor a team of Client Success Managers, and build client partnerships to achieve business goals using DeepIntent’s solutions.

You’ll collaborate with Sales and Strategy, provide campaign insights with Analytics, and stay ahead of industry standards to maximize client outcomes.

Qualifications

• 8+ years of working experience in a Client Success role within adtech/digital/programmatic industries.
• Strong understanding of the digital advertising landscape; healthcare experience is a plus.
• Excellent communication and relationship-building skills.
• detail-oriented with ability to manage multiple accounts and projects.

Responsibilities

• Manage day-to-day operations for key strategic accounts and serve as primary post-sale contact.
• Mentor and coach a pod of Client Success Managers.
• Develop and maintain solid customer relationships to drive renewals and growth.
• Monitor pacing and delivery, optimize based on success metrics with Campaign Manager.
• Collaborate with Analytics for campaign insights and post-campaign analysis.
• Identify growth opportunities with Sales and Strategy.
• Share best practices within Operations and stay current with industry standards.

Skills

Client Success

Adtech knowledge

Programmatic landscape

Communication skills

Data analysis

Tools

Word

Excel

PowerPoint

Job description

DeepIntent, a leader in healthcare programmatic advertising, seeks a Director, Client Success to lead post-sale client services and drive renewals. You will oversee strategies across accounts, mentor a team of Client Success Managers, and build client partnerships to achieve business goals using DeepIntent’s solutions.

You’ll collaborate with Sales and Strategy, provide campaign insights with Analytics, and stay ahead of industry standards to maximize client outcomes.