Director, Client Success — AdTech Growth Leader

DeepIntent; New York (NY); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Base salary + bonus/commission

Medical, dental, and vision insurance

401K match

Job summary

DeepIntent is seeking an experienced Director, Client Success to join our Client Success team. The Director will oversee post-sales activities, manage a book of business, and drive revenue and renewals for media buys.

Lead and mentor a team of Client Success Managers, build strong client relationships, and partner with Sales and Analytics to optimize campaigns and deliver insights. DeepIntent offers a competitive compensation package and a comprehensive benefits program.

Qualifications

• 8+ years in a Client Success role in adtech/digital/programmatic.
• Strong knowledge of digital advertising landscape; healthcare experience a plus.
• Desire to work in a fast-growing startup environment.
• Detail-oriented and organized; able to handle diverse projects.
• Excellent verbal and written communication.
• Proficient with Word, Excel and PowerPoint.
• Strong knowledge of the ad-tech ecosystem and partners.
• Proven track record of owning customer relationships and business reviews.

Responsibilities

• Manage day-to-day operations for key strategic accounts; primary point of contact for post-sale requests and communication.
• Mentor and coach a pod of Client Success Managers.
• Develop and maintain solid customer relationships with clients through exceptional service.
• Monitor pacing and delivery with Campaign Manager to optimize based on success metrics.
• Provide ongoing insights on campaign performance with Analytics; conduct client business reviews.
• Collaborate with Sales and Strategy to identify growth opportunities and strategic recommendations.
• Develop best practices within Operations through cross-team collaboration.
• Stay current with industry best practices, strategies, and standards in digital marketing.
• Ensure IO data accuracy in collaboration with Sales and Campaign Managers.

Skills

Client Success

Adtech

Digital advertising

Healthcare experience

Communication skills

Data analysis

MS Office

Relationship management

Job description

DeepIntent is seeking an experienced Director, Client Success to join our Client Success team. The Director will oversee post-sales activities, manage a book of business, and drive revenue and renewals for media buys.

Lead and mentor a team of Client Success Managers, build strong client relationships, and partner with Sales and Analytics to optimize campaigns and deliver insights. DeepIntent offers a competitive compensation package and a comprehensive benefits program.