Strategic Services Partner: Growth & Transformation

AHEAD; San Ramon (CA); Sur place; USD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

401(k)

Paid holidays

Paid time off

Parental and caregiver leave

Résumé du poste

AHEAD is seeking a Services Partner who will define strategic directions for assigned clients, grow services engagements, and lead cross-functional pursuit teams to deliver measurable business outcomes. You will balance growth with client satisfaction, oversee engagements, and shape offerings across technology domains.

The role emphasizes executive-level advisory, complex deal structuring, and ongoing portfolio optimization within large enterprise environments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field; Master's in Business Administration or a related advanced degree preferred.
• 12+ years' experience in information technology, including project management, business analysis, technology consulting, or related client-facing services leadership.
• 5+ years' experience directly managing or leading teams with technical resources.
• Experience structuring, negotiating, and closing large, complex services deals.
• Experience building strategic working relationships with client leadership and internal peers.
• Experience in technology consulting at a top-tier firm or boutique IT firm with a proven record of successfully managing and growing a significant services business.
• Strong background in sales and account management tied to a book of business of approximately $5-10MM or more.
• Experience delivering complex technology solutions, including effective program and project management.
• Direct operational experience managing IT infrastructure organizations, budgets, and project execution is preferred.
• Consulting experience with professional services engagements and managed services, including experience serving government clients, is preferred.
• Experience engaging at the senior executive level on major services initiatives and leading the execution teams for those initiatives.

Responsabilités

• Grow and maintain AHEAD's services engagement and strategic relationship within assigned clients.
• Develop and execute account strategies aligned with client priorities, business outcomes, services needs, and revenue targets.
• Build and leverage relationships with internal and external stakeholders across client, account, sales, delivery, partner, and practice teams.
• Partner with the Client Director to identify white-space opportunities, expand buying-center relationships, and increase account penetration.
• Maintain a forward-looking view of client initiatives, technology investments, organizational priorities, and potential cases for change.
• Engage assigned clients regularly to identify incremental business benefits and opportunities for further AHEAD support.
• Monitor account health, pipeline coverage, executive relationships, delivery risk, and client satisfaction.
• Serve as the client's trusted advisor and senior point of contact for client stakeholders.
• Develop an in-depth understanding of client business needs, technology environments, operating challenges, and strategic objectives.
• Engage credibly with senior client leaders on major services initiatives and transformation programs.
• Translate client needs into clear outcomes, decision criteria, roadmaps, solution approaches, and value propositions.
• Build and maintain productive relationships that strengthen client confidence and translate to services growth.
• Monitor and maintain client satisfaction, resolving client concerns efficiently by coordinating the appropriate AHEAD leaders and resources.
• Communicate proactively, make time-sensitive decisions, and manage escalations with sound judgment and executive presence.
• Partner with and provide oversight of services engagements sold to clients.
• Orchestrate cross-practice teams to align scope, solution quality, staffing, delivery approach, economics, and client expectations.
• Monitor portfolio performance, delivery quality, commercial risk, client outcomes, and opportunities for improvement.
• Work with delivery and service-line leaders to ensure engagements are sold and delivered as designed.
• Identify trends across engagements and feed client insights into offering development, delivery methodology, reusable assets, and capability priorities.
• Collaborate with consulting leaders, account management, business development, and enabling functions to improve portfolio health and growth.
• Support a balanced operating model that connects booked margin, delivery utilization, customer satisfaction, and sustainable client relationships.
• Consult with clients to review technology usage, services, department-specific initiatives, and future needs.
• Identify, forecast, and shape opportunities where AHEAD capabilities can address client challenges and create business value.
• Scope consulting and technical professional services engagements in partnership with the appropriate practices and service lines.
• Prepare and present proposals, executive briefings, solution narratives, statements of work, and other pursuit materials.
• Own the content and integrated value proposition for strategic opportunity pursuits.
• Partner with pursuit teams to identify, qualify, shape, and close complex services opportunities.
• Connect capabilities across Data Center Operations, Cloud Computing, End User Compute / VDI, Application Development / DevOps, Data Analytics, SecOps/InfoSec, ESM, monitoring, Enterprise Service Desk, Networking / SD-WAN, virtualization, containerization, and related technology domains.
• Collaborate internally to grow and develop offerings in response to client needs, industry trends, and emerging technology demand.
• Perform other job duties as assigned.

Connaissances

Client relations

Technology consulting

Executive communication

Strategic growth

Collaborative leadership

Formation

Bachelor's degree in Computer Science/Info Tech/Business

MBA or related advanced degree preferred

Description du poste

AHEAD is seeking a Services Partner who will define strategic directions for assigned clients, grow services engagements, and lead cross-functional pursuit teams to deliver measurable business outcomes. You will balance growth with client satisfaction, oversee engagements, and shape offerings across technology domains.

The role emphasizes executive-level advisory, complex deal structuring, and ongoing portfolio optimization within large enterprise environments.