Client Success Account Manager (Hybrid/Remote)

Clarity Technology Group, Inc.; Madison (WI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible work environment

Hybrid work option

Professional growth opportunities

Work-life balance

Job summary

Clarity Technology Group, Inc. is seeking an Account Manager to nurture and grow our client relationships in a flexible, low-pressure environment.

You will serve as the main contact for inquiries, collaborate with internal teams to ensure timely delivery, and identify opportunities to upsell services while maintaining high client satisfaction. After a 3–6 month training period, hybrid work-from-home options are available.

Qualifications

• Extremely strong communication and customer service skills.
• Outgoing and charismatic personality.
• Ability to manage multiple client accounts simultaneously.
• Proactive and solution-oriented mindset.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• Previous experience in sales, customer service, or account management is a plus.
• Experience or knowledge of the IT industry is preferred but will train the right candidate.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Serve as the main point of contact for client inquiries and issues
• Collaborate with internal teams to ensure timely and successful delivery of our solutions according to client needs and objectives
• Identify opportunities to up-sell or cross-sell services to existing clients
• Conduct regular check-ins and follow-ups to ensure client satisfaction
• Provide clients with regular updates on new services or changes in the industry that may benefit them
• Troubleshoot and resolve client issues with the help of our technical team
• Gather client feedback and contribute to the continuous improvement of our services

Skills

Excellent communication

Customer service

Account management

Multi-tasking

Team collaboration

Sales mindset

Tools

CRM software

Job description

Clarity Technology Group, Inc. is seeking an Account Manager to nurture and grow our client relationships in a flexible, low-pressure environment.

You will serve as the main contact for inquiries, collaborate with internal teams to ensure timely delivery, and identify opportunities to upsell services while maintaining high client satisfaction. After a 3–6 month training period, hybrid work-from-home options are available.