Associate Client Success Manager - Growth & Turnaround

LPS; United States; Hybrid; USD 50,000 - 70,000; Full time

Job summary

LPS is seeking an Associate Client Success Manager to support a defined client portfolio, with a focus on underperforming and developing accounts. You will partner with a Senior CSM and use data analysis, follow-up, and sales execution to drive revenue and growth.

This developmental commercial role emphasizes ownership of revenue and account health, with opportunities to progress toward a Senior CSM position. Hybrid/remote/on-site options available across the U.S.

Qualifications

• 2–4 years of experience in account management, customer success, sales, facilities management, or a related client-facing role.
• Strong analytical skills and comfort interpreting Revenue, Work Order, pipeline, and performance data.
• Commercial mindset with an interest in growing accounts and expanding client relationships.
• Strong follow-up discipline and ability to manage multiple accounts and priorities.
• Confident client communication and presentation skills.
• Ability to identify a problem, determine the likely cause, and recommend an action.
• Experience with CRM, reporting, or business intelligence tools preferred.

Responsibilities

• Own an assigned share of a Senior CSM’s portfolio, focusing on underperforming and developing accounts.
• Understand each client’s Revenue performance, Work Order activity, QvA activity, current services, and growth potential.
• Monitor client health trends and act on accounts requiring immediate action.
• Develop actions to move accounts from Underperforming → Successful → Ideal.
• Escalate Revenue risks, service issues, and opportunities to the Senior CSM.
• Identify opportunities to expand share of wallet across four lines of business.

Skills

Account management

Customer success

Data analysis

Commercial mindset

Follow-up discipline

Communication skills

CRM experience

Tools

CRM software

Reporting tools

Business intelligence tools

Job description

LPS is seeking an Associate Client Success Manager to support a defined client portfolio, with a focus on underperforming and developing accounts. You will partner with a Senior CSM and use data analysis, follow-up, and sales execution to drive revenue and growth.

This developmental commercial role emphasizes ownership of revenue and account health, with opportunities to progress toward a Senior CSM position. Hybrid/remote/on-site options available across the U.S.