Senior Client Success Manager — Lead & Elevate Experiences (Remote)

One Inc; United States; On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Work-life balance

Job summary

One Inc is seeking a Manager, Client Success to lead a team delivering exceptional client experiences from a US Remote location. The role focuses on coaching, accountability, and cross-functional partnerships to realize client value and manage risk.

The ideal candidate has 5+ years in client success or related roles within tech/SaaS, and demonstrates strategic communication and leadership with a growth mindset. Flexible hours may apply to support clients.

Qualifications

• Bachelor's degree and 5+ years in Client Success, CX, or related field.
• Experience leading customer-facing professionals.
• Background in SaaS or integrated solutions preferred.

Responsibilities

• Lead, develop, and mentor Client Success team members to drive accountability.
• Set performance standards and development plans for growth.
• Coach on client leadership, sponsor relationships, and escalation management.
• Drive proactive client risk management using insights and metrics.
• Collaborate across functions to improve the client journey.

Skills

Leadership

Relationship mgmt

Communication

Analytics

AI-assisted tools

Cross-functional collaboration

Education

Bachelor's degree

Job description

One Inc is seeking a Manager, Client Success to lead a team delivering exceptional client experiences from a US Remote location. The role focuses on coaching, accountability, and cross-functional partnerships to realize client value and manage risk.

The ideal candidate has 5+ years in client success or related roles within tech/SaaS, and demonstrates strategic communication and leadership with a growth mindset. Flexible hours may apply to support clients.